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This store has earned the following certifications.
PRESSURE RELIEF & EFFICIENT SUPPORT: The queen size mattress with a gel memory foam layer is designed to enhance comfort and evenly distribute pressure over your weak points, helping to relieve back pain and shoulder ache. The thick comfort support foam provides extra support and plush comfort, promoting correct spinal alignment and evenly dispersing your body weight. After a long day, you'll wake up feeling cozy and refreshed.
EASE OF MOVEMENTS & REINFORCED EDGE SUPPORT: The queen mattress is balanced for two sleepers and features comfort foam with shock-absorbing properties, providing motion isolation if your partner needs to turn over or get out of bed. Reinforced edge support prevents you from feeling like you might roll off the side, making it a great choice for couples and edge sleepers alike.
COOL & COMFORTABLE SLEEP: The top layer of the queen mattress combines gel-infused memory foam and a breathable knitted cover. The moisture-wicking quilted cover ensures optimal airflow, so you won't wake up in a pool of sweat. The cooling gel memory foam absorbs body heat, keeping you from feeling too hot or cold throughout the night.
ECO-FRIENDLY CHOICE & DOUBLE-SIDED SLEEP: The 12-inch queen mattress is made with CertiPUR-US certified foam and OEKO-TEX certified fabric, making it a great option for those with allergies or skin sensitivities. The mattress features a soft and comfortable cover on both sides, allowing you to sleep easily on either side. This flippable design is both economical and sustainable, prolonging the life of the mattress.
PURCHASE WITH PEACE OF MIND: The queen mattress in a box is vacuum-sealed, making it easy to transport and set up. The mattress will take 72 hours to decompress and regain its full shape. Novilla's queen mattress comes with a 10-year warranty and a 30-night sleep trial, ensuring you have peace of mind with your purchase and can check if it's the right fit for you.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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