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This store has earned the following certifications.
Novilla Bedding and Furniture / Queen Size
COMFORT AND SUPPORT - The Novilla 12 inch queen mattress features a pillow-top design for ultimate comfort. It includes bamboo ions and gel memory foam layers to keep you cool and enhance comfort. With reinforced pocketed coils, it provides excellent edge and bottom support. Ideal for any sleep position.
BALANCE SUPPORT & PAIN RELIEF - The Novilla 12 inch queen mattress combines the benefits of traditional innerspring and foam mattresses. Individually pocketed springs reduce noise and motion transfer, catering to light sleepers. Even weight distribution means pain relief and better sleep.
CERTIPUR-US AND OEKO-TEX CERTIFIED - The Novilla 12 inch queen hybrid mattress is CertiPUR-US and OEKO-TEX Standard 100 certified. This means the materials are non-toxic, fiberglass-free, and meet CFR 1633 fire protection standards. The materials used are skin-friendly and prioritize your safety.
EDGE SUPPORT FOR EXTENDED LIFESPAN - With reinforced edges, the Novilla 12 inch queen mattress enhances safety by preventing sagging and increasing stability. This reduces the risk of the mattress rolling off during nighttime activities and can also protect the inner structure, extending the life of the mattress.
SMART SHIPPING AND FITS FOR MOST BASES AND FRAMES - The 12 inch queen mattress is rolled and compressed for easy delivery. Setting it up at home is a breeze, and it fits most bed frames. Unseal the mattress and let it inflate for about 72 hours to ensure full expansion.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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