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This store has earned the following certifications.
Novilla Bedding and Furniture / Queen Size
GET UP WITHOUT ANY PAINS - The Novilla queen size mattress with a 4-layer all-foam system is just right, not too soft nor too firm, perfect for any sleep position. The medium-firm mattress, made of gel memory foam combined with comfort foam and high-density foam, aligns your spine and evenly distributes your body weight to relieve pressure points while you sleep.
COOLING QUEEN MATTRESS FOR RESTFUL SLEEP - The Novilla 10-inch queen size mattress is expertly designed with gel-infused memory foam, keeping you cool throughout the night. The mattress cover enhances breathability by 30%, ensuring you stay comfortable. The middle foam layer acts as an airflow channel, increasing air movement across the entire mattress surface.
ODORLESS & PLUSH FEEL - All Novilla mattresses are made from CertiPUR-US Certified foam, free from harmful off-gassing and substances like formaldehyde, mercury, and heavy metals. The queen bed mattress cover is crafted from skin-friendly rayon fabric, providing a soft and heavenly touch. Enjoy a healthier, cloud-like sleeping experience with the Novilla queen memory foam mattress.
QUEEN MATTRESS IN A BOX & FITS ALL BED FRAMES - Unpack the fun with a mattress that arrives rolled and compressed in a box. Follow the simple instructions to watch the magic unfold as your mattress reshapes itself. Easy to set up, it fits all kinds of queen bed frames, even on the floor. Due to shipping compression, it’s recommended to allow 72 hours for the mattress to air out and fully reshape for optimal performance.
Please note, the mattress may take longer to fully reshape in cold temperatures. In warm rooms, the expansion process is faster.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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